I have been struggling with Western Governors University’s financial aid department for the last 4 months to get my financial aid packaged and in place. Their bureaucratic incompetence is mind boggling. They lose paperwork and once it is resubmitted stick to their policy of 2-3 weeks to process it. They have told me at least 4 times that I am ineligible for financial aid due to unsatisfactory academic progress even though I just started a program and am still in my first term. They ignore emails and when you call them all they do is spout the same theme over and over again, “it’s another department’s fault.” My financial aid request has been on a priority rush for several weeks now, but I’m not sure that they understand the definition of the word “rush”.
Where is the irony? I received an email from Federal Student Aid reminding me to apply for next years financial aid. It’s quite possible that WGU will have my aid package finished by then, but I ain’t holding my breath.
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